Offering sympathy.
Insurance companies spend thousands of dollars training their employees on how to get victims to settle a case for less than it’s worth. Language such as “we’re sorry you got hurt” can actually deter accident victims from calling a lawyer and make them more likely to accept an early settlement—language that also carefully avoids an admission of fault for the accident.
Acting like a friend.
An insurance representative may offer to help you during recovery by recommending a doctor for your injury treatment or a garage to fix your car. These professionals often have a relationship with the insurer, allowing the insurance company to keep an eye on you.
Using surveillance.
Insurance companies may hire investigators to follow you in the hopes of catching you doing something outside of the limitations of your injury. These investigators may even visit your neighbors or coworkers to interview them as witnesses to your daily activities.
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