Striving to Live Up to Client Expectations

We truly believe that the best way to determine if you can trust an attorney is by speaking with past clients. By hearing how former clients were treated, you can get a better sense of how you’ll be treated. This is why we encourage our clients to publicly share their critiques—likes as well as dislikes—and overall experiences with us in order to show our potential clients what to expect. Before choosing your representation, make sure you read how we lived up to their expectations to see how we’ll live up to yours.

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  • His personal attention to my case created a trust and confidence in him that allowed me to focus on my recovery.

    Christopher Russo was recommended to me by a previous client who referred to him as both an expert in his field and as an attorney who has the innate ability to explain the legal system in understandable terms. Christopher is both personable and professional. He listened to all of my concerns, discussed options in approaching my case and answered all of my questions. Throughout the process he delivered comprehensive status updates without overwhelming me with the complexities of the legal process and created a positive experience during a stressful ordeal. His personal attention to my case created a trust and confidence in him that allowed me to focus on my recovery. Christopher won the judgment and delivered on the goal of a settlement that would cover the cost of my ongoing physical therapy. I would highly recommend Christopher Russo and Kirshenbaum to anyone who is looking for both personal attention and expertise in litigation.

    J.E.
  • I listened and trusted her completely.

    First of all, I have a lot to say. Robyn helped me get through a difficult time with my back and neck injury from an automobile accident. She guided me through the legal process and answered any questions I had, which made me feel relieved. I liked the fact that she was honest about what she thought would be the best outcome for me from my case. I listened and trusted her completely. I am very grateful that I chose her as my attorney because she went "above and beyond" what she had to do for me. Robyn settled my case and I am truly happy. Thank you so much Robyn!

    T.T.
  • His record keeping and the attention to detail was most impressive.

    Kirshenbaum & Kirshenbaum did an exceptional job managing our automobile personal injury case. Chris Russo navigated us through the arduous legal process. His record keeping and the attention to detail was most impressive. He answered our questions with clear concise responses and offered his opinion when asked. Most of all we built a relationship that was more than client/attorney. We would not hesitate to use Chris Russo as our attorney.

  • I made an appointment with Attorney Russo and after the initial meeting, felt much more at ease and made a decision to move forward.

    I was advised to speak with Attorney Christopher Russo after a significant injury involving a neighbor's dog. I had never been involved in a legal procedure of this type and was quite reluctant. I made an appointment with Attorney Russo and after the initial meeting, felt much more at ease and made a decision to move forward. Attorney Russo kept in frequent contact with me throughout the legal process, keeping me up to date, listening carefully and patiently, answering all of my questions and reassuring me through every step. The judgment was decided in my favor and I am now able to pay for all of the necessary medical expenses. I am grateful Attorney Russo and his legal expertise as well as his personal warmth and kindness.

    E.T.
  • felt at all times they were working in my best interest and sincerely cared.

    I'd like to thank Christopher Russo and Kirshenbaum & Kirshenbaum for their professionalism and their understanding during a traumatic time in my life. Not only was I happy with my settlement, but with all of my dealing with Chris and his assistant. They treated me in a very personalized manner with sympathy and respect. I felt at all times they were working in my best interest and sincerely cared. Kudos to one terrific attorney!

    H.A.
  • He contacted us immediately and listened with interest to our situation and what we expected on our claim.

    When my husband and I were involved in a car crash, our attorney, Christopher Russo at Kirshenbaum & Kirshenbaum was there to help. He contacted us immediately and listened with interest to our situation and what we expected on our claim. He fought to get the amounts we deserved and kept us informed of the progress he was making. Christopher helped us to settle our claim in a timely manner and we strongly recommend others to use his services.

    P.P.
  • I received a lucrative settlement.

    The services that were provided to me by Christoper Russo were outstanding. At time throughout my case it seemed like we were losing ground, but Chris Russo assured me he was giving it his all and he DID. In fact, I received a lucrative settlement. I will be using Christopher Russo in the future if needed, he is a no-nonsense lawyer, straight forward, and lets you know where your case stands constantly.

    Gary Sevigny, 2015
  • Tom was extremely professional and went of his way to care to both my needs and my co-executor.

    I was a co-executor of an estate, which Thomas Fay of Kirshenbaum & Kirshenbaum was retained. Tom was extremely professional and went of his way to care to both my needs and my co-executor. I highly recommend Mr Fay's and Kirshenbaum & Kirshenbaum to all seeking legal representation.

    Edward J Murrey, 4-23-2014
  • Chris worked long and hard to get me what I deserved.

    I would [like to] personally thank Christopher Russo from Kirshenbaum & Kirshenbaum for representing [me] regarding a car accident. At all times, I was very confident that Chris had my best interest in mind. Chris worked long and hard to get me what I deserved. In the time it took Chris to settle my case, he always kept me up to date through emails and phone calls. I always had 100% trust in Chris. He is very intelligent and knowledgeable of the law. I would highly recommend Chris and Kirshenbaum & Kirshenbaum to my family and friends. They will always have my loyally.

    R. Kurtz, 2014
  • I am happy I was referred to them and would use them again in the future.

    My Experience at Kirshenbaum & Kirshenbaum was excellent. Robyn K. Factor Esq. was very helpful throughout the time. I was on workmans comp. and very helpful with all of my questions. I am happy I was referred to them and would use them again in the future.

    Megan Cosmo, 4-19-2014